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Japanese Standards Association

We publish information on the standards preparation plan of the draft JSA standard for the purpose of harmonizing with the publication of the work plan based on the WTO / TBT agreement and providing information on opportunities for participation in the creation of standards.

Published Working Programs


Standardizing body Japanese Standards Association
Address Mita MT Bldg., 3-13-12 Mita, Minato-ku, Tokyo, 108-0073, Japan
Contact point Standards Development Center
Tel +81 3 4231 8533
Fax +81 3 4231 8655
Web site

Standard no. JSA-S 1002
Title Guide for the development of service standards aiming excellent service
Classification Establishment
Former Published
ICS 01.120,03.080.10
Corresponding Int. Std. None
Decision to Start Work 2018/08/31 Deliberation Began 2018/08/31
Date of Comments Accept 2019/01/24 Deadline for Comments 2019/03/25
Date of Issue 2019/05(scheduled) Effective Date 2019/05(scheduled)